DTx Product Profile

HelloBetter® Chronic Pain

Product Highlight

Condition targeted:

Chronic Pain

How it works:

HelloBetter Chronic Pain is a digital therapeutic program aimed at reducing the extent to which chronic pain hinders engagement with physical, cognitive, emotional and recreational activities. This digital intervention was developed and evaluated by a team of scientists and psychotherapists and is based on the well-established methods of cognitive behavioral therapy (CBT) and acceptance and commitment therapy (ACT). This program was extensively studied and found to be effective in a randomized controlled trial. This program also has high satisfaction rates with 81.6 percent saying that they would recommend the program to a friend.


Clinically proven to reduce pain interference, increase pain acceptance and improve overall quality of life for individuals with chronic pain. Pain interference measures the extent to which pain hinders engagement with physical, cognitive, emotional, and recreational activities, as well as sleep and enjoyment in life.

Product Overview

Medical condition:

HelloBetter Chronic Pain is a transdiagnostic treatment, and is available on prescription to adults who have been suffering from chronic pain for at least three months and meet the criteria for one of the following ICD-10 diagnoses: F45.40 Persistent somatoform pain disorder, F45.41 Chronic pain disorder with somatic and psychological factors, M79.7 Fibromyalgia, M54 Dorsalgia, R52.1 Chronic intractable pain, R52.2 Other chronic pain

Target patient population:

Chronic pain patients over the age of 18 who wish to overcome their pain.

What to expect:

HelloBetter Chronic Pain is a 12-week program that is structured into 7 units. Each unit takes approximately 45-60 minutes to complete.

Note: for more information, please visit https://hellobetter.de/en/online-courses/chronic-pain/

Clinical Overview

Indications for use:

HelloBetter Chronic Pain is a digital therapeutic program aimed at reducing pain interference for individuals with chronic pain.


Patients reported a sustained reduction in pain interference, an increase in pain acceptance, as well as an improved quality of life.


HelloBetter Chronic Pain delivers well-founded psychoeducation via text, video and audio recordings, and teaches the well-established methods of Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT). These include mindfulness and self-reflection exercises, cognitive restructuring and values-based work. The exercises are taught throughout the units and can be integrated into everyday life. Goals are set and formulated in such a way that they are specific, realistic and achievable. It is a 12-week program that is structured into 7 units. Each unit takes approximately 45-60 minutes to complete. In addition to the course units and practical exercises, the program grants access to an online journal, a companion app and recurring symptom checks to record, monitor and evaluate one’s own progress.

Risks & warnings:

HelloBetter Chronic Pain may not be suitable for people without internet, wifi, a mobile or desktop device. This digital therapeutic was developed and evaluated on adults aged 18 years and older.

Place in therapy:

Complementary to therapy or as a standalone solution.

Product Access

Product description:

HelloBetter Chronic Pain is accessible through mobile and web.

Prescription status:

A prescription is not required. In Germany, it has been listed as a digital health application (‘DiGA’), meaning that a diagnosis or prescription leads to universal reimbursement. However, individuals without a diagnosis can access the program through self-pay, or via their care provider.

Patient access:

Eligible users can access the program online, and download the HelloBetter companion app on iOS or Android devices.

Use of this product requires access to:

Provider access:

Full provider access is given if providers (e.g. clinic) purchase HelloBetter through their ‘Software-As-A-Service’ offering, which allows providers to add patients, choose products for patients, guide the patients, through the product via messages, chat, and regular feedback, etc. Patients may choose to export their information via a downloadable file to certain healthcare providers. This file contains all relevant information on patient progress and symptoms and can be integrated with major EHRs going forward.

Coverage options:

In Germany, HelloBetter Chronic Pain is eligible for prescription and covered by statutory health insurance in Germany – making it available free of charge to over 73 million people.

Product availability:

HelloBetter Chronic Pain is available in:  

Unique Features.

HelloBetter Chronic Pain is the first digital therapeutic to reduce the role of chronic pain in day-to-day life and improve quality of life for individuals with chronic pain. It can be implemented into any treatment and can help individuals with different diagnoses.

Clinical Trials


Note: for more research, please visit https://hellobetter.de/en/research/

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